Robert was terrific and the accommodations were wonderful

Great experience and great service Robert was fantastic!!

What made this sure a great place to stay was Roger the door man. From the time our taxi pulled up to the time we left he helped us. Told us wonderful places to eat, walked us across the street telling us to watch both directions. As Canadians we were looking the wrong way. Most of all he has a great personality and cares about people. I would hire him right now if he would move to Canada. Not only does he make the 1st impression of this hotel warm and inviting but ever hotel guests was talking about Roger the door man.

This was the 5th time I had stayed at The Royal Lancaster and it’s the only place I’ll ever stay when visiting London. Its proximity to the underground, bus and rail transportation, it is close to shopping, beautiful parks, and museums. All of these are great reasons to stay at any hotel. But The Royal Lancaster goes beyond those things and that is what set them apart from other hotels. We were greeted at check-in by Jonah. Such a nice young man who was kind and helpful. He made sure that our check in process was smooth and easy. And after that first encounter he always had a wave or a smile every time we saw him. Maggie helped us with a situation we had when the air conditioning in our rooms wasn’t working. She found us another room that we could stay in so that we would be comfortable. We got a discounted rate for the first two nights and at checkout we found that many of the fees you might encounter were either discounted or waived. When we switched rooms on the second day, Recardo helped us get all of our things to our new room. Before leaving he asked to have one last look around to make sure we got everything. “Oh, we’ve got everything” was our reply. We had not even been in the new room for 5 minutes when we realized we had in fact left something. Recardo went back to look and came back with a big bag full of things we forgot. But we had a good laugh about it. Finally, we have Robert and Joe who always greeted us and found us a cab when we needed one. And they were also there when we came back opening doors, helping us out of the cab or carrying our bags for us. And always with a smile. It’s these people, and I’m sure many more, who are the heart of The Royal Lancaster and the reason I’ll keep coming back.

We arrived May 21 and departed June 11. This was my second visit to Royal Lancaster. We were blown away by the customer service again. We especially appreciated the attention provided to us by Jonah and Maggie at the Front Desk; Recardo in the Porter’s Desk and Richard and Joe - who helped us with Taxis etc. We will continue to highly recommend Royal Lancaster.