While the hotel itself is beautiful and well located, our stay was ultimately overshadowed by a very disappointing experience at breakfast. The female breakfast chef spoke quite rudely to our daughter after misunderstanding her order. What upset us even more was the lack of a meaningful response afterwards, despite us sharing our concern with the hotel. To be fair, one member of the staff, Sandrine, did try to help and was kind in her approach, which we appreciated. Unfortunately, the overall handling of the situation still left us disappointed. For families traveling with children, the attitude of the staff matters just as much as the hotel itself. Because of this experience, I believe families with children should think twice before booking this hotel.

DO NOT STAY ON THE FIFTH (TOP) FLOOR. Booked a superior room overlooking Place Bellacour -- well-appointed room on the fifth floor with large windows and good views. The room was clean, spacious, quiet, and a few steps from the Metro. However, the hotel had no air conditioning in my room or in the hallways on the 5th floor! It wasn't just weak... it literally did not exist. No matter what setting you used on the thermostat, no air came out of the vents. I had family staying in rooms on the 2nd floor, and the air conditioning worked fine there...just not the 5th floor rooms! This stay was during the May 2026 heat dome, and temperatures were above 30 C. Completely unacceptable for a "5-star" hotel charging 5-star prices to advertise having air conditioning and to not deliver during a heat wave.