We stayed at this beautiful hotel whilst attending a wedding in Oaxaca. We booked a suite and it was very spacious and comfortable for the two of us and our granddaughter in the days we looked after her. The staff were amazing - so friendly, responsive, providing excellent service, and I have to specifically call out Jaime at the front of the hotel, Nefaili (sorry if I have misspelled the name) and Frida who took wonderful care of us at breakfast and in the lounge. We went to the spa the day before we left and it was by far one of the best experiences I’ve ever had. The sauna, cold shower, steam room, and plunge pools were a lovely way to unwind and relax before the massage. I had Hayde and she had magic in her hands and my husband had Gabi and she helped him with a tight muscle in his upper back. I highly recommend the spa and massage. Overall, we had a truly fantastic stay in this awesome hotel.

I came here for a birthday trip with friends. One of my friends is newly pregnant and we all had some tea from the lobby. It turns out the tea they put out in the lobby is an herbal tea used for abortion purposes, but declined to notify anyone what kind of tea it was. My friend experienced severe cramping and stayed in during the day. We reported our concerns to the hotel and they declined to do anything about it except offer to call a doctor. It was shocking. They also threw away our ear plugs in our room and then didn’t have enough ear plugs to replace them. Overall I would not recommend.