Staff is efficient, friendly and helpful

Very good service. Not up to par with Four Seasons but very good. Issue is the hotel is tired and hallways and rooms need renovation. Lots of gashes in walls and trim in hallways as if they don’t care. They paint over them but still well beneath a five star standard. Maintenance not great either. My room has a toilet with a stuck flush mechanism. They fixed it and by the next day it was broken again. The flush mechanism was clearly flimsy. Ordered dinner and the cheesesteak and fries were salt bombs. Almost inedible — but I was hungry and it was late. The service, as I indicated up front, was very good — welcoming and gracious. That said, a five star hotel this is not. Also the air conditioning was loud.

The location is great and the hotel was exceptional. From check in to departure the staff was outstanding. Dane at the concierge provided excellent service and very attentive to our needs. I would highly recommend this hotel

Great girls trip with sister we watched a show and stayed at the rittenhouse- the brunch was superb on Sunday. Champagne was poured for all to consume. Rooms were unbelievable large and clean- tub and shower. Location is unbeatable in rittenhouse square close to the dandelion which I highly recommend for lunch or dinner. The staff wisked our luggage to the room so we could maximize our time out. Lacroix has top notch food and servers as well it felt luxurious. I used their fitness center which has technogym and perfect for travelers to get in a solid workout. Equinox is also close by if you are a member. Did not try the spa but maybe next time. We asked for extra water and regular ice refills given there is none on the floor and everything was brought immediately without delay. I would definitely stay here again

I recently stayed here for a business trip and conference. It's not the Four Seasons but overall a very nice higher end hotel. Reminds me of the Langham in Boston for example. Great service overall. Everyone is professional and polite. Bellhops, valets, etc. The suite on the 9th floor was very spacious and comfortable, well stocked mini-bar for snacks and coffee. The bathroom is spacious with both a shower and bathtub. The beds were comfortable and room was clean. It has that old fashioned (in a good way) feel vs a modern aesthetic. The food at the hotel is quite good and there is a bar on the 1st floor if you want a drink. Overall pleasant stay and they ran their conference facilities very well. I would consider again for business or a romantic weekend stay.