Review (pre-stay): Booked two rooms at Hotel V and contacted them within 18 hours due to a change in travel plans—still more than three weeks before the stay. There was ample time to resell the rooms. The reservation was under a non-refundable rate. Understood. What is not understandable is the complete lack of any flexibility—no partial refund, no modification, not even a future credit. The response was limited to repeating “policy,” without any attempt to assess the situation. After multiple follow-ups and a formal escalation request, communication stopped entirely. In the Dutch spirit of reasonableness (“redelijkheid en billijkheid”), this is difficult to justify. This was a straightforward request made promptly, with sufficient notice, where a practical outcome was possible. Instead, we are left paying for two unused rooms - wasting funds and ability for others to use and visit Amsterdam. If this remains unresolved and we are required to keep the booking, this experience will be revisited after the stay as well. At this level, you expect practical, hospitable decision-making and basic service standards. This was neither. Proceed with caution.

The hotel is centrally located and easily accessible, but the room is not well-lit and feels quite dark. The bed is very comfortable and the sheets are clean. The front desk staff aren’t very helpful with recommendations. Not sure it’s worth the high price.