This hotel really shouldn’t be a 5 star property and definitely not an AMEX FHR hotel. We booked 4 rooms here for graduation and there were glitches from start to finish. The elevator wasn’t working and we had to take the stairs. Even when they fixed it a day later only 2 were working and we waited for 10 minutes to take it up to contessa for breakfast and 5 minutes to get back down. The first day we had to take the freight elevator and came out in the back of the restaurant that was disgustingly dirty. The mini bar in our room was locked. We waited 20 min for the guy to come and fiddle with it and open it and said it was locked because they didn’t have our cc. Yet we had checked in with a black amex and there were pending charges for $10k on my card. The safe didn’t work and we had to call 3 times and no response. We had left an item in our car in valet parking and they never brought it up. Had to call multiple times. When we were going to check out it took an hour as they couldn’t figure out all the posts and the credits. When I asked to speak to the manager I was told that he was busy yet he was just standing around chatting with his colleague, not doing anything. Truly pathetic. There are many luxury hotels in Boston and this is NOT ONE OF THEM. Don’t waste your money - go to the Four Seasons or the Mandarin!!!!

Conch was very warm and engaging. We loved her attention to detail and bubbly personality! The Newbury is always a step above with service and experience!

The Newbury is the best hotel in Boston hands down. Lovely rooms, staff is incredible and food is excellent. Big shout out to Conch in the Street Bar, she made our visit even more amazing than we expected it could be. She was kind, funny and attentive and just very, very good at her job. Love it here!

Great stay and special recognition to the Concierge and Reception staff who were always very helpful on a very busy graduation weekend!

From a hotel snob, this hotel was excellent! The location is great for walking around and visiting the parks. The doormen were very sweet and gave us umbrellas in the rain. The front desk was helpful each time we needed anything. Everyone we interacted with was very polite and accommodating. Rooms were spacious and clean, which is a huge plus. We'll for sure be back!