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Travel Inquiry
Let us plan your next adventure!
Brooks Laich
Founder & CEO
Let Us Plan Your
Next Adventure
Connect With
Our Team
Engage in a conversation with one of our representatives for personalized assistance.
Our Travel Specialists
Our Support Email
Our Mailing Address
111 N 7th St, #3930, Coeur d’Alene, ID, 83816
Frequently Asked
Questions
Here are some of the most commonly asked questions. Click here for our complete FAQ list.
Do I need to be a World Playground Member to book an adventure?
Yes, all our adventures are exclusively available for World Playground Members. If you’re not yet a Member but wish to join us on this exciting journey, you can easily sign up for a Monthly or Annual Membership by clicking here and then booking your spot on this adventure.
How do I book my spot on an adventure?
Beneath the Trip Details section at the top of the page, you'll find a prominent black button labeled BOOK YOUR SPOT if it's a group adventure, or INQUIRE TO BOOK if it's for personal travel. Click this button and fill out the intake form to begin your booking process.
Alternatively, you can reach out to us via our Contact page or email us directly.
Do you accept solo travelers, couples and families?
Absolutely! Our community embraces individuals of all ages and demographics, inviting everyone to join our adventures. Approximately 70% of our community comprises females, with 30% being males. Moreover, nearly 70% of our Members are solo travelers, finding reassurance and security in our intimate small group settings.
Are flights included?
No, the adventure cost does not include flights, unless otherwise stated. This is due to our global Membership, making it challenging to accurately incorporate international flight expenses into the pricing. If you require assistance with booking international flights, our team can effortlessly manage your flight reservation, providing expert guidance and personalized solutions for a seamless and stress-free travel experience.
Do you offer travel insurance?
We strongly advise purchasing travel insurance for every adventure you take. We take pride in providing our Members with a range of Allianz Travel Insurance plans, each thoughtfully designed to offer distinct benefits and limits tailored to diverse travel needs.
What is the payment process?
Payments are structured into three stages:
Payment #1: Secure your spot on an adventure with a non-refundable 50% deposit.
Payment #2: As outlined during the booking process, you will receive an invoice for 25% of the trip cost on the designated date.
Payment #3: As outlined during the booking process, you will receive an invoice for the final 25% of the trip cost on the designated date.
We accept various payment methods, including credit cards, debit cards, online payment gateways, ACH transfers, and both domestic and international bank wires.
What is the cancellation policy?
GROUP ADVENTURE:
Cancellation exceeding 180 days before the commencement of the adventure will lead to the retention of your existing payments as a credit applicable to a future adventure booked through us, whether it pertains to Group or Personal Travel, relieving you of any obligation to settle the remaining 50% of the adventure cost.
Cancellation within 180 days of an adventure commencement will result in the forfeiture of payments made to date, absolving you of any responsibility for the remaining 50% of the adventure cost.
PERSONAL TRAVEL:
Our cancellation policy adheres to the terms and conditions established by the service provider. Consequently, any cancellations or modifications to your booking will be governed by the specific policies of the service provider. Please refer to their cancellation policy for detailed information on fees, deadlines, and procedures.
• All cancellations must be delivered via email to travel@worldplayground.co
• Arrival delays or early departure during any trip will not result in a refund, and no reimbursements will be provided for any unused portions of a trip.
• We strongly recommend acquiring travel insurance for every trip.
• For a more detailed explanation of our Cancellation Policy, please visit the Booking Conditions tab on our FAQ page.
If I book the double occupancy option as a solo traveler, who will my roommate will be?
Once an adventure is fully booked, roommates will be assigned. Using a careful screening process, we will thoughtfully pair you with a roommate of the same sex and relative age, providing you with notification about your assigned roommate. This information will be posted on our adventure itinerary, and you will have access to it. We encourage you to acquaint yourself with your roommate via our Member Circle platform before the adventure. Alternatively, you can request to share a room with another Member participating in the adventure by emailing us.
How is the difficulty rating determined?
The rating system pertains to the physical demands of an adventure. A rating of one indicates the least difficulty, while a rating of five represents the most challenging. Ratings are assigned based on the perceived level of physical exertion required to complete all activities and experiences during the adventure.