We are responsible for the performance of travel services in the package contract, whether provided by us or other travel service providers (see Our Liability To You).

If you notice any lack of conformity during the package’s performance after departure, inform us promptly. We will remedy the lack of conformity within a reasonable period, unless it is impossible or involves disproportionate costs. Failure to remedy allows you an appropriate price reduction and compensation for damages as per Our Liability To You.

If a significant portion of your trip cannot be provided, we will offer suitable alternative arrangements of equivalent or higher quality at no extra cost. Lower-quality alternatives result in a price reduction. You may reject proposed alternatives if they do not compare to the agreed package or if the price reduction is inadequate.

If a lack of conformity significantly affects the package’s performance, and we fail to remedy it within your specified reasonable period, you may terminate the contract without a cancellation fee. Compensation and price reduction requests can be made according to Our Liability To You.

If alternative arrangements are not feasible, and you reject proposed alternatives under specific conditions, you are entitled to a price reduction or compensation for damages, or both, as outlined in Assistance, without terminating the travel contract.

We are accountable for the execution of travel services outlined in your package travel contract, using reasonable skill and care to provide the services or facilities included in your booking. Compensation will be provided if there is a failure to perform or improper execution of your package travel contract, defined as a “lack of conformity” under the Package Travel Regulations.

You have the right to an appropriate price reduction for any period with a lack of conformity, unless we demonstrate that the lack of conformity is attributable to you, to an unrelated third party providing travel services in the package contract and is unforeseeable or unavoidable, or due to Unavoidable and Extraordinary Circumstances.

Except in cases involving death, illness, or injury, intentional or negligent damage, situations where liability cannot be limited by law, or instances subject to international conventions, our liability for compensation is limited to a maximum of two times the total package price (excluding amendment charges). We bear no liability for business or profit loss or any other indirect loss or damage.

Our liability to you (and your party) is also restricted as per the applicable international conventions, treating us as a carrier under those conventions. These conventions limit passenger claims for death, injury, illness, and loss, damage, delay in luggage transportation, and personal belongings. The terms of these conventions are expressly incorporated into your contract, with copies available upon request. The relevant conventions include:

a) The Montreal Convention for air travel;
b) The Berne Convention for rail travel;
c) The Athens Convention for sea travel.

All forms of transportation (land, air, and sea) are subject to the terms and conditions of the actual carrier, which may limit or exclude liability. These terms are expressly incorporated into your contract, and copies are available upon request. Our liability will not exceed that of any carrier.

Hotels and other tourist services arranged by us with local suppliers may involve lower standards in hygiene, accommodation, and transport than those in the USA. While we strive to appoint reputable suppliers, the terms and conditions of hotels and providers apply and are expressly incorporated into the contract. These terms may limit or exclude liability based on local standards.

Report any lack of conformity during your trip immediately to our representatives or the relevant supplier. If not resolved locally, contact us for resolution and necessary alternative arrangements. If issues persist upon your return, email us at travel@worldplayground.co within 14 days of return. Failure to follow this procedure may affect your rights under this contract.

Yes, all our adventures are exclusively available for World Playground Members. If you’re not already a Member but wish to join us on this exciting journey, you can easily sign up for a Monthly or Annual Membership by clicking here, and then booking your spot on this adventure.

Click on the adventure that you wish to book, and below the Trip Details segment (near the top of the page) you will find a prominent black button that reads BOOK YOUR SPOT if it’s a Group Adventure, or INQUIRE TO BOOK if it’s Personal Travel. Click on the respective button to be directed to the payment page for a Group Adventure, or to an intake form for Personal Travel.

Alternatively, you can reach out to us via our Contact page.

Absolutely! Our community embraces individuals of all ages and demographics, inviting everyone to join our adventures. Approximately 70% of our community comprises females, with 30% being males. Moreover, nearly 70% of our Members are solo travelers, finding reassurance and security in our intimate small group settings.

No, the adventure cost does not include flights, unless otherwise stated. This is due to our global Membership, making it challenging to accurately incorporate international flight expenses into the pricing. If you require assistance with booking international flights, our team can effortlessly manage your flight reservation, providing expert guidance and personalized solutions for a seamless and stress-free travel experience.

We strongly advise purchasing travel insurance for every adventure you take. We take pride in providing our Members with a range of Allianz Travel Insurance plans, each thoughtfully designed to offer distinct benefits and limits tailored to diverse travel needs.

GROUP ADVENTURES: Payments are structured into three stages:

Payment #1: Secure your spot with a nonrefundable $1,000 USD deposit by clicking the BOOK YOUR SPOT button at the top of the adventure page.
Payment #2: After receiving your $1,000 deposit, we will promptly invoice you for the remaining deposit, bringing your total payment to 50% of the adventure cost.
Payment #3: The final 50% will be invoiced 190 days before the adventure commences, with the payment due 180 days prior to the start date.

PERSONAL TRAVEL: Payments are structured into two stages:

Payment #1: Following the approval of your travel proposal, we will promptly issue an invoice for 50% of the adventure cost if you are more than 190 days away from the commencement of your trip.
Payment #2: The final 50% will be invoiced 190 days before the adventure commences, with the payment due 180 days prior to the start date.

We accept various payment methods, including credit cards, debit cards, online payment gateways, ACH transfers, and bank wires (domestic and international).

GROUP ADVENTURE:

Cancellation exceeding 180 days before the commencement of the adventure will lead to the retention of your existing payments as a credit applicable to a future adventure booked through us, whether it pertains to Group or Personal Travel, relieving you of any obligation to settle the remaining 50% of the adventure cost.

Cancellation within 180 days of an adventure commencement will result in the forfeiture of payments made to date, absolving you of any responsibility for the remaining 50% of the adventure cost.

PERSONAL TRAVEL:

• All cancellations must be delivered via email to travel@worldplayground.co.
• Arrival delays or early departure during any trip will not result in a refund, and no reimbursements will be provided for any unused portions of a trip.
• We strongly recommend acquiring travel insurance for every trip.
• For a more detailed explanation of our Cancellation Policy, click on the Booking Conditions tab on this page.

Once an adventure is fully booked, roommates will be assigned. Using a careful screening process, we will thoughtfully pair you with a roommate of the same sex and relative age, providing you with notification about your assigned roommate. This information will be posted on our adventure itinerary, and you will have access to it. We encourage you to acquaint yourself with your roommate via our Member Circle platform before the adventure. Alternatively, you can request to be roomed with another Member joining the adventure.

The rating system pertains to the physical demands of an adventure. A rating of one indicates the least difficulty, while a rating of five represents the most challenging. Ratings are assigned based on the perceived level of physical exertion required to complete all activities and experiences during the adventure.

Our reservations are customized to meet your preferences, and therefore, they are subject to availability. Before confirming a reservation, you will receive an email with your itinerary and the complete details of your proposed trip. Once you confirm the proposal, we will proceed to process the payment and issue a booking confirmation. Please verify that all names match those on the relevant passport, and ensure that dates, timings, and other trip details are accurate. Failure to do so, along with an unreasonable delay in reporting any discrepancies in the confirmed arrangements, will make you liable for any additional charges resulting from necessary alterations to the booking.

A legally binding agreement between us and you (the primary person on the booking) is established only when we issue a booking confirmation after receiving your payment in cleared funds, whether it’s the required deposit or the full holiday price (depending on the booking date relative to the intended departure date). By making the booking, you acknowledge that you have the authority to bind all members of your party to these booking terms and conditions. As the lead name on the booking, you assume responsibility for payment and receipt of documentation on behalf of your party.

We retain the right to modify the prices of any trips displayed on our website or outlined in our written proposal to you before confirming your booking. You will be informed of the current price before finalizing your booking. The prices quoted are in US dollars ($) and are based on the daily currency exchange rates prevailing at the time of the quotation.

The cost of your experience includes taxes and, where applicable, all additional fees, charges, and other expenses. If there are any costs that cannot be reasonably determined in advance of concluding the contract, we will provide an estimate at the time of booking regarding potential additional expenses you may need to cover.

Please be aware that all debit or credit card payments will be processed in US dollars. If your payment card is not in USD, the final price will be calculated based on the applicable exchange rate on the day your card issuer processes the transaction.

GROUP ADVENTURES: Payments are structured into three stages:

Payment #1: Secure your spot with a nonrefundable $1,000 USD deposit by clicking the BOOK YOUR SPOT button at the top of the adventure page.
Payment #2: Upon receipt of your initial $1,000 deposit, we will promptly invoice you for the remaining deposit, which is due upon receipt. This payment will bring your total to 50% of the adventure cost.
Payment #3: The final 50% will be invoiced 190 days before the adventure commences, with the payment due 180 days prior to the start date.

PERSONAL TRAVEL: Payments are structured into two stages:

Payment #1: Following the approval of your travel proposal, we will promptly issue an invoice for 50% of the adventure cost if you are more than 190 days away from the commencement of your trip, which will be due upon receipt.
Payment #2: The final 50% will be invoiced 190 days before the adventure commences, with the payment due 180 days prior to the start date.

A deposit is required to make a booking, and the deposit amount varies based on the nature of your trip. This amount will be confirmed before you confirm your booking. If your booking involves flights with airlines requiring full payment in advance, the full flight price will be included in the booking deposit and will be charged in case of cancellation. The balance payment is due 180 days before the intended departure date. If the booking is made less than 180 days before departure, the full trip price is payable upon booking. Your booking confirmation will specify the balance payment due date. Failure to settle any outstanding balance within 180 days of the intended departure may result in non-issuance of travel documentation, treating your booking as canceled, with applicable cancellation charges outlined in the Amendments, Transfers and Cancellations By You tab.

Payments must be made in US Dollars ($) and any bank charges incurred are your responsibility. We accept various payment methods, including credit cards, debit cards, online payment gateways, ACH transfers, and bank wires (domestic and international). Booking confirmation is contingent on our receipt of cleared funds.

We strongly recommend that you secure a comprehensive travel insurance policy to cover you before, during, and after your journey. We disclaim any responsibility for costs incurred by you or any member of your party resulting from inadequate or inappropriate travel insurance. If you wish to secure travel insurance, we can provide you with a range of Allianz Travel Insurance plans for you to purchase, each thoughtfully designed to offer distinct benefits and limits tailored to diverse travel needs.

Engaging in Hazardous Activities: Your trip may involve activities considered hazardous by insurers, such as skiing, water sports, horse riding, mountain biking, and climbing. It is your responsibility to verify with your insurer and ensure coverage for all activities listed in your itinerary. This includes paying an additional premium for hazardous activities if required by your insurer. World Playground will not be held liable for any personal injury or death arising from such activities unless caused intentionally or negligently by us (refer to Our Liability To You).

We will provide general information regarding passport, visa, and health formalities for US citizens visiting the destinations in your trip. This includes approximate periods for obtaining visas. Please note that most countries require passports to be valid for at least 6 months after your return. Ultimately, it is your responsibility to ensure possession of all necessary travel documents/visas and compliance with health formalities.

Trips and Activities Suitability: Not all trips and activities may be suitable for individuals with disabilities, reduced mobility, or medical conditions. If you or any party member has such considerations, inform us before booking so we can ensure a safe and suitable travel experience. All health and mobility information will be used solely for advising on your booking and sharing with travel experience suppliers as per our Privacy Policy.

Age Restrictions: Some trips or activities may have minimum or maximum age restrictions for safety and insurance reasons. If applicable, we may request the ages of your party to confirm appropriateness.

While we strive to ensure accuracy and avoid misinformation on our website, information may be published months before your travel. We reserve the right to make changes to the website and its content at any time. Your booking confirmation will confirm all details, and for post-confirmation changes, refer to the Amendments & Cancellations By Us tab.

Requests for amendments or cancellations must be sent via email to travel@worldplayground.co and will be effective upon our receipt.

Amendment: If you wish to change your travel arrangements after booking, we’ll try to assist, but changes are not guaranteed. Requests must be in writing (via email to travel@worldplayground.co), and an administration charge of $100 may apply, plus costs incurred. If we can’t make amendments and you cancel, cancellation charges may apply (see Cancellation below)

Transfers: You may transfer your booking to another eligible person with at least 14 days’ notice. Additional fees, charges, or costs will be communicated before the transfer. An amendment fee of $100 applies, and both you and the transferee are jointly liable for payment. Please note that scheduled airlines often have extremely strict cancellation policies. Contact us for applicable charges if considering alterations.

Cancellation On Group Adventure:

Cancellation exceeding 180 days before the commencement of the adventure will lead to the retention of your existing payments as a credit applicable to a future adventure booked through us, whether it pertains to Group or Personal Travel, relieving you of any obligation to settle the remaining 50% of the adventure cost.

Cancellation within 180 days of an adventure commencement will result in the forfeiture of payments made to date, absolving you of any responsibility for the remaining 50% of the adventure cost.

Cancellation On Personal Travel:

• All cancellations must be delivered via email to travel@worldplayground.co.
• Arrival delays or early departure during any trip will not result in a refund, and no reimbursements will be provided for any unused portions of a trip.
• We strongly recommend acquiring travel insurance for every trip.

Amendments Before Departure: We may find it necessary to modify your proposed trip at any time, and we will inform you of any changes affecting your booking before issuing the confirmation. In some instances, adjustments may be required after the booking is confirmed, and we retain the right to make minor changes, provided we notify you.

If, before the package’s start, circumstances beyond our control compel us to significantly alter any main characteristics of the specified travel services or fail to fulfill accepted special requirements in your confirmation, we will promptly notify you. Within a specified period, you can choose to: (i) accept the proposed changes; or (ii) terminate the contract without incurring a cancellation charge.

Opting for contract termination allows you to accept a substitute package if available. If changes result in a lower-quality or lower-cost package, you are entitled to an appropriate price reduction. If the contract is terminated without opting for a substitute package, you are entitled to a full refund within 30 days.

Cancellation By Us: While we hope to avoid canceling your trip, unforeseen circumstances may necessitate it, and we reserve the right to do so. We will strive to offer alternative arrangements of equal or superior quality. In cases where only lower-quality alternatives are available, we will provide an appropriate price reduction. If no alternative is feasible, a prompt and full refund of the trip’s price will be issued. Additionally, we will be liable to pay appropriate compensation defined in Our Liability To You, unless:

• Unavoidable and Extraordinary Circumstances prevent contract fulfillment, and we notify you promptly before the package’s start; or
• The minimum number of enrolled persons for the package is below the contracted minimum

Unavoidable and Extraordinary Circumstances: Unavoidable and extraordinary circumstances refer to situations beyond a party’s control, the consequences of which could not be avoided even with reasonable measures (“Unavoidable and Extraordinary Circumstances”). Examples include war, airport closures, civil disturbances, terrorist activities, industrial disputes, technical problems, power failures, health risks, natural disasters, adverse weather conditions, and advisories against travel by the U.S. Department of State or other branches of the the U.S. Government.

Travel Delays:You might have the right to seek compensation from your airline in cases of delays, cancellations, or overbooking.

Ensure all travel, passport, visa, and insurance documents are in order, and arrive well before airport check-in. Reconfirmation of your flight with the airline may be necessary before departure, and you should request this information from us at least 72 hours before your outbound flight. Failure to reconfirm may result in denied boarding and unlikely refunds.

Prepaid excursions and/or activities detailed on the adventure pages are part of your package contract. We exercise reasonable skill and care in selecting suppliers for these services.

Excursions and/or activities purchased independently from a local supplier or third party after your trip begins are not part of our contract. Contracts for such services are made with the relevant supplier or third party under their terms and conditions, and we bear no liability for their performance.

Two weeks prior to your departure date, you will receive an email from us with a link to your full adventure itinerary, complete with comprehensive details about your trip. This itinerary can be downloaded via the Trip Plans app (available for both iOS and Android). Please be advised that once this itinerary is dispatched, we cannot be held accountable for any loss unless it arises from our negligence. In the event of ticket or document reissuance, all associated costs will be your responsibility.

Regardless of our liability for compensation, we will provide you with appropriate assistance promptly if you encounter difficulties. This includes offering information on health services, local authorities, consular assistance, assisting with distance communications, and helping with alternative travel arrangements. A reasonable fee may be charged for such assistance if difficulties result from intentional actions or negligence on your part.

While we strive to meet special requests, such as specific airline seating, dietary requirements, or room preferences, compliance is not guaranteed, and we are not liable for losses resulting from non-compliance.